Customer Service & Support

Help With Placing An Order

Got a question about placing your order? We've got the answers.

  • You can personalize your sack by visiting our collection page, choosing a design and then enter the first/last name you wish to have printed. You can also choose the font and the color of the name.

  • Yes – once you’ve chosen a sack and added the personalization, add this to the cart – the page will then re-load so you can personalize another sack.

  • Yes – if you enter just a first name, it will be printed large on to the sack, as shown on the preview. If you then enter a last name, it will then shrink down to accommodate both the first name and last name.

  • Our print dimensions are the size of A5 landscape, so the name will automatically scale down to fit within this size.

    However, we can manually override this, so please do contact us before you place your order so we can advise you.

  • Yes! We send orders all over the world – by standard, we send all international items on a tracked service, which is charged $20 per order. If you’re ordering multiple items, please do contact us so we can confirm the final shipping cost for you.

  • If using a mobile device, our website will automatically resize, to match your screen.

    Once you click on to a personalized sack – put your finger to the edge of your screen to scroll down the page – this will then display the personalization options.

  • The name will be printed to fit within A5 landscape dimensions – the bigger the name, the smaller it will be printed.

    However, if your name is quite long, and looks too small on the preview, please do contact us beforehand so that we can help with your order.

    Alternatively, if you wish to just have a first name printed, you can do so by just entering a first name – this will be shown and printed much bigger.

  • We accept all major credit & debit cards, as well as PayPal.

Where is my order?

Wondering where your Christmas delivery is? We have the answers for you.

  • To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

  • Most orders are produced and dispatched within 3 working days, however it can take up to 5 working days. You’ll receive an email notification as your order progresses through our production system.

  • All domestic orders are sent via a tracked USPS service, which means your order should arrive 2-3 days after you receive a dispatch notification.

  • Most orders are produced and dispatched within 3 working days, however it can take up to 5 working days.

    All domestic orders usually arrive 2-3 days working after you receive a dispatch notification.

General Questions

Answers to some of the most frequently asked questions,

  • All Wondershop orders come with Free US shipping.

  • We accept all major credit & debit cards, as well as PayPal.

  • Creasing will occur naturally, as hessian is a natural product.

    If your sack is creased, place a dish towel over your sack and iron on a high heat.

  • As each of our sacks are made from 100% natural hessian, which originates from the Jute plant; please DO NOT put your Christmas sack into a washing machine, as this will cause the sack the sack to shrink considerably and will ruin the print!

    We recommend cleaning your sack (only if needed) with a damp cloth.

    If your sack is creased, place a dish towel over your sack and iron on a high heat.

  • Please don’t worry, this is a natural occurrence due to the sack being made from 100% natural hessian, which originates from the Jute plant.

    We recommend using a lint roller and roll it over your Christmas sack, this should remove excess fluff.

  • If you have a problem you can contact us or you can email help@wondershop.com – please include any order details.

  • Our phone number is +1 (407) 604-0420‬ – this is a local phone number. This will connect you to our friendly customer service team in our Florida studio.

Still need help

Looking for something else? Get in touch with our support team who will assist you.